March 2009 Archives

Are you a bargain hunter? I am. I'm always looking for the best deal, the cheapest price and the least expensive... whatever. If you're like me, that frugality carries over into just about all areas of your life, including searching for an SEO company. But one thing that bargain shoppers tend to find out the hard way is that sometimes the best deal isn't always the best deal. In fact, the bargain often turns out to cost you more in the long run.

But before I get into the details of SEO bargain hunting, let me first give you a real-life story of non-SEO bargain hunting that went right, only to turn into a disaster.

Someone once told me that all small companies try to look like big companies and all big companies to look more like small companies. I guess I once accepted that at face value, but I am starting to question it. My wife and I recently had an experience with our local car dealer that felt like a small company looking like a big company—it was a huge turn-off in multiple ways, and might serve as a cautionary tale for other small businesses.

I received an "interesting" e-mail the other day. It was an unsolicited offer, but it clearly wasn't spam. How do I know? Because it said right in the e-mail that it wasn't spam. I mean, how much more proof do you need?

I've worked with many large companies to incorporate video into their digital marketing, but I am not terribly proficient with a video camera myself. I'm hoping to add more video to my personal Web site over the next few months, but for now have only a handful of clips uploaded. So, while I'm not the most video-savvy person around, I do know one thing. I prefer the relatively unknown video service Vimeo over YouTube.

In customer service, it's the little things that matter most. A little eye contact here or a head nod there may seem insignificant, and largely are, but to a customer needing acknowledgment, these things are everything. There is nothing worse than needing help in a store and getting ignored by the very people who are supposed to be there to help.

I recently went to the motorcycle shop to set an appointment to bring my bike in. When I walked into the service department there was no one at the counter to help me.



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This page is an archive of entries from March 2009 listed from newest to oldest.

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