Recently in Customer Service Category
After attending conferences, we always comes back ignited with new, bold and innovative ideas. We come back with more ideas on the table than we'll be able to implement within the next twelve months. That's both good and bad. Many of the ideas are simply spectacular but we lack the resources to implement them while maintaining focus on our core business. The price of innovating minds, I guess!
I like to think of myself as a loyal customer. If I find a good product or service, I'll evangelize it to death to anybody I know. While I've been happy with DirecTV for many years, over the past few months they are not showing me any love. In fact, I feel like I'm "old news" to them and I can be tossed in favor of someone new. For the first time in years, I'm exploring my options in cable/satellite providers. Here's why.









