Recently in Customer Service Category

Certainly as a businessman I can understand the necessity of maintaining a solid bottom line, but it never made sense to me that the company could not understand that the investment in its people, and not just its managers, would be the most important investment they make.

Everyone loves the convenience of ordering their favorite books, clothes, toys and a zillion other products online.  But, what if your business doesn't sell a product?  What about online ordering for the typical service business?  This is where HourTown comes in.

After attending conferences, we always comes back ignited with new, bold and innovative ideas. We come back with more ideas on the table than we'll be able to implement within the next twelve months. That's both good and bad. Many of the ideas are simply spectacular but we lack the resources to implement them while maintaining focus on our core business. The price of innovating minds, I guess!

I like to think of myself as a loyal customer. If I find a good product or service, I'll evangelize it to death to anybody I know. While I've been happy with DirecTV for many years, over the past few months they are not showing me any love. In fact, I feel like I'm "old news" to them and I can be tossed in favor of someone new. For the first time in years, I'm exploring my options in cable/satellite providers. Here's why.